Results-driven professional with hands-on commercial experience across Technical Support, Customer Experience (CX), Customer Success, SaaS Sales, Business Development, Digital Marketing, AI Tools, and Product Building. Extensive experience troubleshooting complex technical incidents in enterprise client environments at Concentrix (Dell Technologies Client Operations), delivering high-retention customer support at Uber Operations, and driving customer acquisition and software sales at BYJU'S and Stellar Information Technology. Deep practical expertise in Generative AI, Agentic AI, AI Operations, Prompt Optimization, Workflow Automation, Technical SEO, Full-Stack Web Development, and Digital Business Operations.
Applied Generative AI • Prompt Optimization • Custom GPTs • AI Workflow Automation (Make / Zapier / n8n) • AI Operations • AI Tool Evaluation • Customer Lifecycle Management • Customer Retention • SaaS Operations • Revenue Operations • Product Operations • Technical Support • Incident Resolution • Remote Diagnostics • Escalation Management • Customer Experience (CX) • Customer Success • SaaS Sales • Consultative Selling • Lead Generation • CRM Platforms • Technical SEO • Local SEO • YouTube SEO • Content Marketing • Email Copywriting • Web Applications • WordPress Development • UI/UX Fundamentals • Rapid Prototyping • Business Strategy • Cross-Functional Leadership
Architected, built, and scaled multiple production digital platforms across Artificial Intelligence, Web Development, Automation Pipelines, and Digital Systems.
Key Shipped Platforms: AI Is Everywhere (600+ tested AI tools), PromptLagao (8-in-1 brand & marketing agency), Bhaway Beats (800+ lo-fi & focus tracks), and BB Digital Twin (conversational founder AI).
Core Responsibilities: Modern Web Application Development, Workflow Automation, AI Operations, Prompt Optimization, Technical SEO, Growth Marketing, Product Launch Strategy, Content Distribution.
Delivered enterprise customer experience, incident resolution, and escalation management across two core client processes:
Dell Technologies Process — Technical Support Specialist
Diagnostic troubleshooting, hardware/software issue resolution, remote system diagnostics, escalation management, and enterprise SLA adherence for Dell enterprise systems.
Uber Eats Process — Customer Support & Escalation Specialist
High-velocity ticket triage, customer lifecycle retention, service recovery, payment dispute mediation, and escalation handling across multi-tier support channels.
Responsibilities: Consultative selling, lead qualification, student and parent academic counseling, CRM pipeline tracking, product value demonstration, and customer relationship development.
Responsibilities: Technical customer consultation, data recovery software demonstrations, SaaS licensing sales, client problem resolution, objection handling, and relationship management.
Responsibilities: Search engine optimization (SEO), content strategy, social media campaign planning, brand visibility growth, landing page optimization, and inbound lead generation funnels.
Responsibilities: Client outreach, product communication, inbound inquiry qualification, CRM record updating, and commercial coordination.
Applied Generative AI, Prompt Optimization, Prompt Engineering, Custom GPTs, Workflow Automation (Make / Zapier / n8n), AI Operations, AI Tool Curation, Product Operations, Customer Lifecycle Management, Customer Retention, SaaS Operations, Technical Support, Remote Troubleshooting, System Diagnostics, Website Development, WordPress, UI/UX Prototyping, Technical SEO, Local SEO, YouTube SEO, Content Strategy, Growth Marketing, Email Marketing, Lead Generation.
OpenAI API, Anthropic API, Google AI Studio, ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), Cursor, Windsurf, Perplexity, NotebookLM, Microsoft Copilot, GitHub Copilot, Codex, Lovable, Make, n8n, Zapier, Google Flow, Midjourney, AI Productivity Systems.
Cloudflare, Vercel, Supabase, Firebase, WordPress, Webflow, Figma, Framer, Canva, Google Analytics 4, Google Search Console, Google Ads, Meta Ads Manager, YouTube Studio, HubSpot CRM, Salesforce CRM, Email Marketing Platforms.
English (Professional Working Proficiency) • Hindi (Native / Full Working Proficiency)