Bhaway Bhalla
AI Product Specialist · Growth & Marketing Operations
Calling: ·WhatsApp:
bhawaybhalla@gmail.com · bhawaybhalla.com · linkedin.com/in/bhawaybhalla
Delhi NCR, India · Open to Relocation & Remote · US · UK · Australia · UAE · Japan · Europe · India
Executive Summary
AI Product Specialist & Growth Operations professional with a Bachelor of Computer Applications (BCA) degree, Future-Ready Product Management certification from iHUB DivyaSampark @ IIT Roorkee, and 4+ years of enterprise experience in technical operations and customer lifecycle management. Currently transitioning into AI-driven product and marketing roles — backed by 4 independently built and globally deployed technical projects that demonstrate real product thinking, AI workflow orchestration, and end-to-end execution capability. Enterprise-grounded through Concentrix (Dell Technologies) customer operations, with deep understanding of customer friction, feedback loops, and operational systems. Core strengths: building AI-powered tools and dashboards, designing growth workflows, translating business needs into working products, and rapidly learning and adapting. Seeking product specialist, AI operations, or growth marketing roles where hands-on building, strategic thinking, and AI expertise are valued.
Key Impact
4
Production Projects Built
50+
In-Depth AI Blueprints & Guides
4+ Yrs
Enterprise Operations (Dell & Stellar)
95%+
Customer Satisfaction (CSAT)
Core Competencies
AI Strategy & Transformation
Generative AI Adoption · LLM Orchestration · Multi-Agent Workflows · Prompt Engineering · AI Governance · Autonomous Workflow Design · Context Engineering · RAG Pipelines
Product & Project Management
Product Roadmapping · PRDs · Go-To-Market (GTM) · Sprint Planning · OKRs · Agile / Scrum · Product-Led Growth · Zero-to-One Launches · A/B Testing · Feature Prioritization
Growth Marketing & Revenue
Conversion Rate Optimization (CRO) · SEO / SEM / AEO · Marketing Automation · Inbound Funnels · Content Strategy · Revenue Growth · Customer Retention · KPI Dashboards
Team Leadership & Operations
Cross-Functional Leadership · Stakeholder Management · Change Management · Enterprise Support · ITSM · Global Remote Ops · Coaching & Mentoring · Talent Strategy
Key Projects
Hands-on product development — demonstrating product thinking, AI workflow orchestration, technical execution, and measurable outputs.
Prompt Lagao— AI Deployment & Growth Engine
2024 – 2026promptlagao.com
- Project Scope: Engineered an AI-driven deployment web app and growth suite enabling rapid digital asset delivery, live brand audits, and automated onboarding in 48-hour sprints.
- Skills Applied: Product Roadmapping · AI Prompt Engineering · n8n / Make Workflow Automation · React & TypeScript · UI/UX Design · Multi-Currency Stripe Integration.
- Output & Learnings: Built and shipped 30+ interactive AI audit tools; automated lead-triage pipelines reducing manual intake effort by 80%; mastered user conversion dynamics and real-world GenAI deployment.
AI Is Everywhere— Curated AI Directory & Knowledge Hub
2024 – 2026aiiseverywhere.com
- Project Scope: Architected a curated AI discovery directory and learning ecosystem indexing frontier models, structured prompt libraries, step-by-step workflows, and role-based AI stacks.
- Skills Applied: Information Architecture · Taxonomy & Curation · Technical SEO & AEO · Dynamic Routing · Content Strategy · User Search Intent Analysis.
- Output & Learnings: Developed a scalable multi-category directory architecture; gained deep understanding of AI discovery patterns, search visibility optimization, and user navigation for complex tool ecosystems.
Bhaway Beats— Digital Audio Streaming & Distribution
2024 – 2026www.bhawaybeats.live
- Project Scope: Developed a dedicated music streaming web application (bhawaybeats.live) with 24/7 radio streaming, lossless audio playback, and global multi-DSP catalog synchronization.
- Skills Applied: Audio Production & Mastering · Streaming Audio Protocols · Metadata Tagging (ISRC/UPC) · Multi-Channel DSP Distribution (Spotify, Apple Music, YouTube) · Audience Retention.
- Output & Learnings: Composed, produced, and released 900+ original studio master recordings; mastered digital catalog operations, content distribution pipelines, and listener engagement dynamics.
bhawaybhalla.com— Sovereign Knowledge & Decision Platform
2024 – 2026bhawaybhalla.com
- Project Scope: Engineered a high-performance sovereign web platform hosting interactive decision engines, content converters, and deep-dive technical research blueprints.
- Skills Applied: React 19 · TypeScript · TanStack Start & Router · Tailwind CSS · Cloudflare Pages Edge SSR · Structured Data (Schema.org) · ATS Optimization.
- Output & Learnings: Shipped 58 research blueprints, 20 interactive engines, and 39 converters with sub-100ms global edge delivery; demonstrated high-autonomy full-stack development and documentation-driven execution.
Enterprise Experience
Stellar Information Technology Pvt. Ltd.Feb 2024 – Oct 2024
Technical Support & Data Systems Associate · Gurugram (Remote) · 9 Months
- Managed end-to-end remote technical support for data recovery software — diagnosing storage failures, partition corruptions, and file system errors for enterprise and retail clients.
- Synthesized recurring customer objections into structured product feedback, directly influencing engineering sprint priorities and roadmap decisions.
- Maintained strict SLA compliance and consistently high CSAT scores across all CRM-managed cases.
ConcentrixJun 2022 – Nov 2023
Technical Support Advisor (Dell Voice) & Chat Support Advisor · Gurugram · 1 Year 6 Months
Dell Voice — Tier-1/Tier-2 Technical Advisor (Jun 2022 – Feb 2023)
Mission-critical inbound diagnostics for Dell commercial hardware. Isolated hardware failures, BSOD crashes, BIOS issues, and driver conflicts. Managed incident lifecycles, dispatched field engineers, maintained 92%+ FCR. Authored diagnostic SOPs improving team-wide triage speed.
Chat Support Advisor (Mar 2023 – Nov 2023)
High-concurrency real-time chat interactions. 95%+ CSAT and 100% SLA compliance. De-escalated complex friction scenarios across simultaneous sessions.
Radical Minds Technologies Pvt. Ltd.Sep 2019 – Jan 2021
Operations & Customer Support Executive · Gurugram · 1 Year 5 Months
- Managed inbound voice operations for customer inquiries, booking modifications, and multi-tier escalation resolution.
- Sustained 95%+ CSAT through structured communication and active listening. All interactions documented in CRM with strict quality adherence.
Education
Bachelor of Computer Applications (BCA)
Guru Gobind Singh Indraprastha University (IP University), Delhi
Senior Secondary (Class XII) — CBSE, Delhi
Certifications & Training
▸ Future-Ready Product Management with Applied AI — iHUB DivyaSampark @ IIT Roorkee (Nov 2025 – Aug 2026)
▸ Generative AI Foundations Certificate — upGrad (Jul 2025)
▸ The Complete Digital Marketing Course - 12 Courses in 1 — Udemy (Apr 2024)
▸ Social Media Marketing MASTERY 2024 (Ads on 10+ Platforms) — Udemy (Apr 2024)
▸ Professional Skills - 1 — NIIT (Jan 2021)
▸ Professional Skills - 2 — NIIT (Jan 2021)
▸ Digital Marketing — Google (Aug 2018)
Technology Stack
AI & Automation: GPT-4o · Claude 3.7 · Gemini · Cursor · Windsurf · Perplexity · n8n · Make · Zapier · Custom GPTs · System Prompts · Multi-Agent Workflows · RAG
Engineering: TypeScript · React · TanStack · Vite · Tailwind CSS · Node.js · Cloudflare · Vercel · Supabase · Firebase · Git · REST APIs
Operations: Jira · Notion · ServiceNow · Salesforce · HubSpot · Active Directory · M365 · GA4 · Search Console · SEO · AEO · Meta Ads · Loom
Languages
English: Professional Working Proficiency · Hindi: Native
Contact Me
Calling: +91 9718223279·WhatsApp: +91 7982231803
bhawaybhalla@gmail.com · bhawaybhalla.com
Artificial Intelligence • Machine Learning • Generative AI • Large Language Models • LLM • Product Management • Product Strategy • Product Operations • Product Lifecycle Management • Go-To-Market Strategy • GTM • Growth Marketing • Growth Hacking • Digital Transformation • AI Strategy • AI Operations • AI Adoption • AI Implementation • AI Governance • Team Leadership • Cross-Functional Leadership • People Management • Stakeholder Management • Strategic Planning • Business Strategy • Operational Excellence • Process Optimization • Customer Experience • Customer Success • Customer Retention • Voice of Customer • CX Strategy • Marketing Operations • Marketing Automation • Content Strategy • SEO • SEM • CRO • Conversion Rate Optimization • A/B Testing • Data-Driven Decision Making • KPI Management • Agile Methodology • Scrum • Sprint Planning • OKRs • Roadmap Planning • Revenue Growth • P&L Management • Budget Management • ROI Optimization • Enterprise SaaS • B2B • B2C • SaaS • Cloud Computing • Platform Architecture • Workflow Automation • n8n • Make • Zapier • API Integration • React • TypeScript • JavaScript • Full-Stack • Cloudflare • Vercel • Technical Project Management • Program Management • Change Management • Remote Team Management • Global Operations • APAC • EMEA • Americas • Prompt Engineering • Context Engineering • System Prompts • Multi-Agent Systems • Google Analytics • HubSpot • Salesforce • Jira • ServiceNow • Notion • Senior Product Manager • Product Specialist • AI Product Manager • Talent Acquisition • Performance Reviews • Coaching & Mentoring