Bhaway Bhalla
AI Product Specialist · Growth & Marketing Operations
Calling: +91 9718223279·WhatsApp: +91 7982231803
bhawaybhalla@gmail.com · bhawaybhalla.com · linkedin.com/in/bhawaybhalla
Open to Relocation & Remote · US · UK · Australia · UAE · Japan · Europe · India
Executive Summary
AI Product Specialist & Growth Operations professional with a Bachelor of Computer Applications (BCA) degree, Future-Ready Product Management certification from iHUB DivyaSampark @ IIT Roorkee, and 4+ years of enterprise experience in technical operations and customer lifecycle management. Currently transitioning into AI-driven product and marketing roles — backed by 4 independently built and globally deployed technical projects that demonstrate real product thinking, AI workflow orchestration, and end-to-end execution capability. Enterprise-grounded through Concentrix (Dell Technologies) customer operations, with deep understanding of customer friction, feedback loops, and operational systems. Core strengths: building AI-powered tools and dashboards, designing growth workflows, translating business needs into working products, and rapidly learning and adapting. Seeking product specialist, AI operations, or growth marketing roles where hands-on building, strategic thinking, and AI expertise are valued.
Key Impact
Core Competencies
AI Strategy & Transformation
Generative AI Adoption · LLM Orchestration · Multi-Agent Workflows · Prompt Engineering · AI Governance · Autonomous Workflow Design · Context Engineering · RAG Pipelines
Product & Project Management
Product Roadmapping · PRDs · Go-To-Market (GTM) · Sprint Planning · OKRs · Agile / Scrum · Product-Led Growth · Zero-to-One Launches · A/B Testing · Feature Prioritization
Growth Marketing & Revenue
Conversion Rate Optimization (CRO) · SEO / SEM / AEO · Marketing Automation · Inbound Funnels · Content Strategy · Revenue Growth · Customer Retention · KPI Dashboards
Team Leadership & Operations
Cross-Functional Leadership · Stakeholder Management · Change Management · Enterprise Support · ITSM · Global Remote Ops · Coaching & Mentoring · Talent Strategy
Key Projects
- Project Scope: Architected India's zero-brokerage PropTech platform integrating verified RERA agent KYC, secure token escrow protection, and legal compliance workflows for homebuyers.
- Skills Applied: PropTech Architecture · Legal Compliance & RERA Verification · Escrow Transaction Flow · React & TypeScript · Secure Digital Sign-off · Fraud Prevention.
- Output & Learnings: Engineered end-to-end token escrow security eliminating property fraud risks; created a verified agent directory with real-time RERA certificate validation.
Hands-on product development — demonstrating product thinking, AI workflow orchestration, technical execution, and measurable outputs.
- Project Scope: Engineered an AI-driven deployment web app and growth suite enabling rapid digital asset delivery, live brand audits, and automated onboarding in 48-hour sprints.
- Skills Applied: Product Roadmapping · AI Prompt Engineering · n8n / Make Workflow Automation · React & TypeScript · UI/UX Design · Multi-Currency Stripe Integration.
- Output & Learnings: Built and shipped 30+ interactive AI audit tools; automated lead-triage pipelines reducing manual intake effort by 80%; mastered user conversion dynamics and real-world GenAI deployment.
- Project Scope: Architected a curated AI discovery directory and learning ecosystem indexing frontier models, structured prompt libraries, step-by-step workflows, and role-based AI stacks.
- Skills Applied: Information Architecture · Taxonomy & Curation · Technical SEO & AEO · Dynamic Routing · Content Strategy · User Search Intent Analysis.
- Output & Learnings: Developed a scalable multi-category directory architecture; gained deep understanding of AI discovery patterns, search visibility optimization, and user navigation for complex tool ecosystems.
- Project Scope: Developed a dedicated music streaming web application (bhawaybeats.live) with 24/7 radio streaming, lossless audio playback, and global multi-DSP catalog synchronization.
- Skills Applied: Audio Production & Mastering · Streaming Audio Protocols · Metadata Tagging (ISRC/UPC) · Multi-Channel DSP Distribution (Spotify, Apple Music, YouTube) · Audience Retention.
- Output & Learnings: Composed, produced, and released 900+ original studio master recordings; mastered digital catalog operations, content distribution pipelines, and listener engagement dynamics.
- Project Scope: Engineered a high-performance sovereign web platform hosting interactive decision engines, content converters, and deep-dive technical research blueprints.
- Skills Applied: React 19 · TypeScript · TanStack Start & Router · Tailwind CSS · Cloudflare Pages Edge SSR · Structured Data (Schema.org) · ATS Optimization.
- Output & Learnings: Shipped 58 research blueprints, 20 interactive engines, and 39 converters with sub-100ms global edge delivery; demonstrated high-autonomy full-stack development and documentation-driven execution.
Enterprise Experience
Technical Support Executive · Gurugram (Remote) · 9 Months
- Managed end-to-end remote technical support for data recovery software — diagnosing storage failures, partition corruptions, and file system errors for enterprise and retail clients.
- Synthesized recurring customer objections into structured product feedback, directly influencing engineering sprint priorities and roadmap decisions.
- Maintained strict SLA compliance and consistently high CSAT scores across all CRM-managed cases.
Representative, Operations · Advisor I (Dell Voice & Chat Support) · Gurugram · 1 Year 6 Months
Dell Voice — Tier-1/Tier-2 Technical Advisor (13-Jun-2022 – 28-Feb-2023)
Mission-critical inbound diagnostics for Dell commercial hardware. Isolated hardware failures, BSOD crashes, BIOS issues, and driver conflicts. Managed incident lifecycles, dispatched field engineers, maintained 92%+ FCR. Authored diagnostic SOPs improving team-wide triage speed.
Chat Support Advisor — Operations (01-Mar-2023 – 19-Nov-2023)
High-concurrency real-time chat interactions. 95%+ CSAT and 100% SLA compliance. De-escalated complex friction scenarios across simultaneous sessions.
Operations & Customer Support Executive · Gurugram · 1 Year 5 Months
- Managed inbound voice operations for customer inquiries, booking modifications, and multi-tier escalation resolution.
- Sustained 95%+ CSAT through structured communication and active listening. All interactions documented in CRM with strict quality adherence.
Education
Bachelors Program in Computer Application (BCA) — First Division
2015 – 2018Mangalam School of Management & Technology, New Delhi (Govt. of NCT of Delhi / Regd. No. 71/03/04)
Senior Secondary (Class XII) — CBSE
2015Guru Nanak Public School, Pushpanjali Pitampura, Delhi
Secondary School (Class X) — CBSE (CGPA 6.2)
2013Guru Nanak Public School, Pushpanjali Pitampura, Delhi
Certifications & Verified Credentials
▸ Future-Ready Product Management with Applied AI
iHUB DivyaSampark @ IIT Roorkee · Nov 2025 – Aug 2026
▸ Generative AI Foundations Certificate Program
upGrad in collaboration with Microsoft · Completed: 28 Jul 2025
▸ The Complete Digital Marketing Course (12 Courses in 1)
Udemy · Rob Percival & Daragh Walsh · 22.5 Hours · Apr 2024
▸ Social Media Marketing MASTERY 2024 (10+ Platforms)
Udemy · Course Envy · 10.5 Hours · Apr 2024
▸ Professional Skill - I (3 Credit Course)
NIIT Academic Council · Reg: R170022201280 · Jan 2021
▸ Professional Skills - II (2 Credit Course)
NIIT Academic Council · Reg: R170022201280 · Jan 2021
▸ The Fundamentals of Digital Marketing
Google Digital Unlocked & IAB Europe · Issued: 02/08/2018
Technology Stack
AI & Automation: GPT-4o · Claude 3.7 · Gemini · Cursor · Windsurf · Perplexity · n8n · Make · Zapier · Custom GPTs · System Prompts · Multi-Agent Workflows · RAG
Engineering: TypeScript · React · TanStack · Vite · Tailwind CSS · Node.js · Cloudflare · Vercel · Supabase · Firebase · Git · REST APIs
Operations: Jira · Notion · ServiceNow · Salesforce · HubSpot · Active Directory · M365 · GA4 · Search Console · SEO · AEO · Meta Ads · Loom
Languages
English: Professional Working Proficiency · Hindi: Native
Contact Me
Calling: +91 9718223279·WhatsApp: +91 7982231803
bhawaybhalla@gmail.com · bhawaybhalla.com
Degrees Don't Ship Products.
"What Have You Actually Built?" Here Is the Real Proof.
आजकल कोई खाली टेक्स्ट CV नहीं देखता—लोग पूछते हैं: "तुमने practically क्या बनाया?" एक आईडिया से लेकर sub-second कोड, ऑटोमेशन डैशबोर्ड्स, SEO कंटेंट और खुद का ब्रांड थीम सॉन्ग—सब कुछ एक जगह।
Future-Ready Product Management with Applied AI
iHUB DivyaSampark, IIT Roorkee (A joint initiative of DST, Govt of India & IIT Roorkee)
Executive certificate program covering end-to-end AI product lifecycles, user empathy mapping, prompt engineering, agentic workflows, and market differentiation.
Generative AI Foundations Certificate Program
upGrad · In collaboration with Microsoft
Awarded by upGrad in collaboration with Microsoft for successfully completing all foundational modules in Generative AI: advanced prompt engineering techniques, AI-powered automation, presentation design, and workflow transformation.
The Fundamentals of Digital Marketing
Google Digital Unlocked · In partnership with IAB Europe & The Open University
Official certificate of achievement awarded to Bhaway Bhalla by Google Digital Unlocked (endorsed by IAB Europe and The Open University) for successful completion of The Fundamentals of Digital Marketing certification exam on 02/08/2018. Certificate ID: UB5 ELE VYV.
The Complete Digital Marketing Course - 12 Courses in 1
Udemy · Rob Percival, Daragh Walsh, Codestars
22.5-hour intensive specialization covering full-funnel digital marketing: organic search ranking (SEO), paid search and social campaigns, automated email marketing funnels, and high-converting sales copywriting.
Social Media Marketing MASTERY 2024 | Ads on 10+ Platforms
Udemy · Instructors: COURSE ENVY
High-scale paid customer acquisition strategies, psychological pattern-interrupt ad creatives, and conversion rate optimization across 10+ social channels.
Professional Skill - I (3 credit course)
NIIT Academic Council · Reg No: R170022201280 · Performance: Good
Official 3-credit certification awarded under hand and seal by the Academic Council of NIIT on January 06, 2021 with performance evaluated as Good (Registration: R170022201280). Professional workplace execution and corporate readiness.
Professional Skills - II (2 credit course)
NIIT Academic Council · Student Reg No: R170022201280
Official 2-credit certificate of participation awarded under hand and seal by the Academic Council of NIIT on January 06, 2021 (Registration: R170022201280). Advanced operational readiness, root cause problem diagnosis, and structured client de-escalation.
Bachelors Program in Computer Application (BCA)
Mangalam School of Management & Technology, New Delhi · Govt. of NCT of Delhi / Regd. No. 71/03/04
Official degree awarded to Bhaway Bhalla, son of Dinesh Bhalla, for successfully completing the 3-year Bachelors Program in Computer Application. Prescribed examination held in Year 2018 and placed in First (I) Division. Enrolment No: MC20152774, Serial No: 1805261.
Technical Support Executive (Service & Relieving Certificate)
Stellar Information Technology Pvt. Ltd. · Employee Code: S2215 · Relieved 15-Oct-2024
Official Service Certificate issued by Stellar Information Technology Pvt. Ltd., signed by Head-Human Resources Kulkesh Kumar. Verifies employment tenure from 19-Feb-2024 to 15-Oct-2024 as Technical Support Executive (Employee Code: S2215) with honorable relief on his own accord.
All India Senior School Certificate Examination (Class XII)
Central Board of Secondary Education (CBSE) · Guru Nanak Public School, Pushpanjali Pitampura, Delhi
Official Class 12 Senior School Certificate Examination marks statement issued by CBSE. Candidate: Bhaway Bhalla, Mother: Renu Bhalla, Father: Dinesh Bhalla. School: Guru Nanak Public School Pitampura Delhi. Roll No: 9147148, Serial No: 429859. Result: PASS.
Secondary School Examination Grade Sheet (Class X)
Central Board of Secondary Education (CBSE) · Guru Nanak Public School, Pushpanjali Pitampura, Delhi
Official Class 10 Grade Sheet cum Certificate of Performance issued by CBSE. Candidate: Bhaway Bhalla, School: Guru Nanak Public School Pitampura Delhi. Roll No: 8152132, Reg No: D113/65416/0045, Serial No: 0657694. CGPA: 6.2. Qualified for admission to higher classes.
Advisor I, Chat Support (Relieving Cum Experience Certificate)
Concentrix Daksh Services India Private Limited · DLF Cyber City, Gurugram · Ref: SC/102209922/GGN/2023
Official Relieving Cum Experience Certificate issued by Concentrix Daksh Services India Private Limited (Ref: SC/102209922/GGN/2023). Certifies that Bhaway Bhalla (Employee ID: 102209922) worked as Representative, Operations with internal title Advisor I, Chat Support from 01-Mar-2023 to 19-Nov-2023. Relieved on own accord with satisfactory conduct and zero dues.
Advisor I, Technical Support (Relieving Cum Experience Certificate)
Convergys India Services Private Limited (Concentrix Group) · Udyog Vihar, Gurugram · Ref: SC/102038287/GGN/2023
Official Relieving Cum Experience Certificate issued by Convergys India Services Private Limited (Ref: SC/102038287/GGN/2023). Certifies that Bhaway Bhalla (Employee ID: 102038287) worked as Representative, Operations with internal title Advisor I, Technical Support from 13-Jun-2022 to 28-Feb-2023. Relieved on own accord with satisfactory conduct and zero dues.
Concentrix Official Appointment Letter & Contract
Concentrix Daksh Services India Private Limited · Talent Acquisition Leader: Yogesh Rustagi
Official Appointment Letter issued by Concentrix Daksh Services India Private Limited appointing Bhaway Bhalla to the position of Representative, Operations (Comp Grade 12) with job profile Advisor I, Chat Support.
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